Last updated: August 10, 2026
We want customers to understand the return process before purchasing. This policy applies to purchases made directly through Puffivo, operated by GraniteBridge Partners LLC.
30-Day Return Window
You may request a return within 30 calendar days after the tracking record shows delivery. To begin, email info@puffivo.com with your order number, the item you want to return, and the reason for the request. Do not send a return before receiving authorization and return instructions.
Return Eligibility
- The item must be unused, unworn, unwashed, and in its original condition.
- Original tags, accessories, manuals, and packaging must be included when applicable.
- Proof of purchase from Puffivo is required.
- Returns must be shipped according to the instructions provided by our support team.
Items That Cannot Be Returned
- Personalized or custom-made products, except when defective or produced incorrectly.
- Opened cosmetics, fragrance, or personal-care items for hygiene and safety reasons.
- Gift cards, downloadable products, or items clearly marked final sale.
- Items damaged through misuse, improper care, or normal wear.
Damaged, Defective, or Incorrect Items
Contact us within 7 days of delivery if an order arrives damaged, defective, or incorrect. Include the order number and clear photos of the product, shipping label, and packaging. After review, we will provide a replacement, refund, or another appropriate solution at no additional cost to you.
Return Shipping
Customers are responsible for return shipping costs for preference-based returns unless we agree otherwise in writing. Original shipping charges are not refundable. If the return is caused by our error or a verified defect, we will provide a prepaid label or reimburse reasonable return shipping as instructed. We recommend using a trackable service.
Inspection and Refund Timing
We will inspect an authorized return after it arrives. If approved, the refund is issued to the original payment method. Please allow 3–5 business days for inspection and an additional 5–10 business days for your bank or card issuer to post the credit. We will email you when the refund has been processed.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes after fulfillment begins. If the order has shipped, the standard return procedure applies.
Contact
Email: info@puffivo.com
Phone: +1 (318) 825-0035
GraniteBridge Partners LLC
1130 County Road 4304, Greenville, TX 75401, United States