Last updated: August 10, 2026
This Privacy Policy explains how Puffivo, operated by GraniteBridge Partners LLC (“Puffivo,” “we,” “us,” or “our”), collects, uses, and shares information when you visit puffivo.com, create an account, contact us, or make a purchase.
Information We Collect
- Contact and order information: name, email address, telephone number, billing and shipping addresses, order details, returns, and customer-service messages.
- Account information: login credentials and saved preferences if you create an account.
- Payment information: payment status, transaction identifiers, and limited payment details supplied by our payment provider. Full card numbers and card security codes are handled by the payment provider and are not stored by Puffivo.
- Device and usage information: IP address, browser type, device identifiers, pages viewed, referring pages, cookie choices, and interactions with the website.
- Information you submit: product reviews, form responses, personalization text, and other content you choose to provide.
How We Use Information
- Process payments, fulfill orders, provide tracking, and manage returns or refunds.
- Respond to questions and provide customer support.
- Maintain accounts and remember preferences.
- Detect fraud, protect the website, and enforce our terms.
- Measure site performance and improve products and services.
- Send transactional messages and, with consent where required, marketing communications.
- Comply with tax, accounting, legal, and regulatory obligations.
Cookies and Similar Technologies
We use essential cookies for the shopping cart, checkout, account login, security, and cookie preferences. With your choice, we may also use analytics or marketing technologies to understand site use. You can manage non-essential cookies through the consent banner and may also adjust browser settings. Disabling essential cookies may prevent parts of the website from working.
How We Share Information
We may share information with service providers that support payment processing, fraud prevention, website hosting, ecommerce operations, analytics, email delivery, shipping, customer support, and professional services. These providers may use information only to perform services for us or as permitted by law. We may also disclose information to comply with law, protect rights and safety, investigate fraud, or complete a merger, financing, sale, or transfer of business assets.
We do not sell payment card information. We do not ask customers to send full card numbers or security codes by email.
Payment Security
The website uses HTTPS encryption. When online payments are enabled, sensitive payment fields are transmitted directly to an authorized payment provider. No method of transmission or storage is completely risk-free, but we use reasonable administrative and technical safeguards appropriate to the information we handle.
Data Retention
We retain information for as long as reasonably necessary to fulfill orders, support customers, maintain business and tax records, prevent fraud, resolve disputes, and meet legal obligations. Retention periods vary according to the type of information and the reason it was collected.
Your Choices and Rights
You may update account information through your account or contact us to request access, correction, or deletion of personal information, subject to identity verification and legal retention requirements. You may unsubscribe from marketing emails using the link in the message. Transactional messages about orders or accounts may still be sent.
Children’s Privacy
The website is not directed to children under 13, and we do not knowingly collect personal information from a child under 13. A parent or guardian who believes a child provided information may contact us to request review and deletion.
Third-Party Links
The website may link to third-party services. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.
Policy Updates
We may update this policy as our services or legal obligations change. The revised version will be posted here with a new “Last updated” date.
Contact Us
Email: info@puffivo.com
Phone: +1 (318) 825-0035
GraniteBridge Partners LLC
1130 County Road 4304, Greenville, TX 75401, United States